Plaza London Hotel

115A-117A Roman Road, London, E2 0QN, United Kingdom

Hotel Policies


I will be arriving earlier/later than the stated check-in time. Can I still check in?


Not a problem, we operate a 24HR reception service. It would be helpful for information purposes if you could inform us of the following:

  • You can specify your estimated check-in time while making the reservation.
  • You can contact the us directly and let us know of your estimated arrival time, email or telephone

It's important to remember that we can't can't always accommodate these requests. We are happy to let you into your room early if possible.

How can I find a hotel's check-in/check-out times?


  • Check-in/check-out times can be found on your confirmation email. 

How do I get more information about the room or hotel facilities?


  •  To see the full list of room facilities and room photos, just click on the room type (e.g. "Double In-suite"). You can find all of the hotel's facilities just below the list of room types under "Hotel Facilities." 

I want to check out after the stated check-out time. What should I do?


  •  A late check-out can only be arranged with us over email,phone or in person and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

I want a smoking room, but I can only choose a non-smoking room. How can I request a smoking room?


  • If there are no rooms listed as "smoking rooms," we do not offer any with smoking

How do I find out if a hotel allows pets?


  • Sorry - no pets are allowed.